Frequently Asked Questions

​​​​​​​​​​​​​​​​​What is MICoR?

MICoR is a web based information management system that brings together the importing country requirements of Australia's agricultural export trading partners on to one single platform.

MICoR uses standard web navigation to search for content on importing country requirements for agricultural export products.

To use MICoR and view data in MICoR you do not need any specific software on your computer. You do need a connection to the internet using any standard browser e.g. Explorer, Firefox, Safari etc. MICoR can also be accessed using mobile devices with internet connectio​n.

Where is MICoR?

Access to MICoR is via your web browser at the Department of Agriculture website, you can then navigate to MICoR in few different ways. You can enter the URL into your browser address line at the top of the browser page micor.agriculture.gov.au.

Can anyone get access to MICoR?

Exporters and affiliated industries can access all areas of MICoR. The general public can access general importing requirements for plants and importing requirements for companion animals.​​​

How do I access content in MICoR?

Some content in MICoR requires a username and password to access with the following exceptions; general importing country requirements for plants, importing country requirements for non livestock species and companion animals. To obtain a logon to MICoR you must complete the 'apply for access' form on the commodity home page.

Please note that logins are assigned to the individual that completed the form. Department of Agriculture does not provide logins for organisations.

What do I do if I have forgotten my password?

If you have forgotten your password you can select "Forgot your password?" from the login screen. Enter your username in the blank field and press the submit button.

Instructions of what to do next will be sent to the registered email address that you entered on your application form when you created your username.

What do I do if I have forgotten my username?

If you have forgotten your username you will be unable to logon or request a password reset. Please contact you relevant commodity or the MICoR helpdesk.

You can contact the MICoR helpdesk on email;

What do I do if I no longer require access to MICoR?

Notify your Department of Agriculture commodity area or contact the MICoR helpdesk at exports@agriculture.gov.au, to have your account deactivated. What do I do if I have been locked out of my account?

What do I do if I have been locked out of my account?

If you enter your password incorrectly three times the MICoR system will lock your account and you will not able to access MICoR. You cannot re-activate the account yourself you will have to contact Department of Agriculture to have your account re-activated.

Who do I contact if I need help using MICoR?

You can contact the helpdesk on exports@agriculture.gov.au or if it is related to information regarding content of MICoR please email your commodity directly.

The information I am looking for is not in MICoR, where is it?

Only importing country requirements that are known to be current or have been verified as correct at the time of publishing are available in MICoR. If importing country requirements of a particular country or commodity that you require are not contained in MICoR, exporters should seek further information by contacting their relevant commodity contact at Department of Agriculture​.

Who do I contact in relation to importing country requirements' and page content?

If your query is directly related to importing country requirements contact the relevant commodity by emailing them directly on the following email addresses;

How can I receive updates on content?

To receive updates of MICoR content relating to your commodity select 'Subscribe to RSS' on the top right hand corner of your commodity home page. This will provide you with updates as changes occur.

These updates are in the form of what is called an RSS feed, which is a format for delivering changing web content and is viewed similarly to a favourites page in a web browser. The MICoR updates will reflect the most recent changes to content for the entire commodity. 

To view feeds go to your favourites menu in your browser and then select the 'Feeds' option. The content you view will list importing requirements by name and date updated, once you are viewing the requirement then select 'compare to previous version' to see the changes highlighted. Information that has been added will appear as green text and information that has been deleted will appear as red text. ​​​